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Accessibility for Ontarians with Disabilities Act

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Feedback process

Customers who wish to provide feedback on the way OCASA provides goods and services to people with disabilities can send an email message, call by phone, or send a letter by mail: 

aoda [at] ocasa [dot] on [dot] ca (EMAIL: Click here to send Email)
PHONE: Toll free 1-866-742-5429
MAIL:  OCASA, P.O. Box 263, Napanee, ON K7R 2T4
  • All feedback will be directed to the Executive Director of OCASA.
  • Customers can expect to hear back in three business days of receiving the feedback.
  • Complaints will be addressed according to our organization’s regular complaint management procedures.